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Privacy Policy

Last updated: July 25, 2026

Privacy Policy

GDPR Compliant

Last Updated: January 1, 2024

1. Introduction

Elixir Digital Academy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or interact with our online learning platform (collectively, the "Platform").

Please read this Privacy Policy carefully. By using the Platform, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use the Platform.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Register for an account
  • Enroll in courses
  • Make payments
  • Contact us for support
  • Participate in discussions or forums
  • Submit assignments or assessments
  • Complete surveys or feedback forms
  • Subscribe to our newsletter

This information may include:

  • Full name and contact information (email address, phone number)
  • Payment information (transaction IDs, payment method)
  • Educational background and interests
  • Communication preferences
  • Profile information (profile image, bio)
  • Course progress and completion records
  • Support inquiries and correspondence

2.2 Information Automatically Collected

When you use the Platform, we automatically collect certain information about your device and usage:

  • Device Information: IP address, browser type, operating system, device type
  • Usage Data: Pages visited, time spent, click patterns, course progress
  • Location Data: Approximate geographic location based on IP address
  • Cookies: Small text files stored on your device (see Section 7)
  • Log Data: Server logs, error reports, and activity records

Data Protection: We use industry-standard encryption and security measures to protect your data. Your information is stored securely and accessed only by authorized personnel.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Account Management: Create and manage your account, provide access to courses
  • Service Delivery: Deliver course content, track progress, issue certificates
  • Payment Processing: Verify payments, process refunds, manage transactions
  • Communication: Send course updates, notifications, and promotional materials
  • Support: Respond to inquiries, provide technical support, resolve issues
  • Improvement: Analyze usage patterns to improve our platform and content
  • Security: Monitor and prevent fraud, protect user accounts
  • Legal Compliance: Fulfill legal obligations and regulatory requirements
  • Marketing: Send promotional information (with your consent)

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating the Platform, including:

  • Payment processors (M-Pesa, banks)
  • Hosting and cloud services
  • Email and communication services
  • Analytics providers
  • Customer support platforms

These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, including:

  • Court orders, subpoenas, or legal processes
  • Law enforcement or government investigations
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities
  • Enforcement of our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner. We will notify you of any such transfer and any changes to this Privacy Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption: Data is encrypted in transit (SSL/TLS) and at rest
  • Access Control: Limited employee access to personal information
  • Firewall: Network protection and intrusion detection
  • Monitoring: Regular security audits and vulnerability assessments
  • Backups: Regular data backups for disaster recovery

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods are determined based on:

  • The nature and sensitivity of the information
  • The purpose for which it was collected
  • Legal and regulatory requirements
  • The existence of ongoing business relationships

You may request deletion of your account and associated data at any time by contacting us.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Maintain your session when logged in
  • Analyze usage patterns and improve our platform
  • Personalize content and recommendations
  • Deliver relevant advertising (with your consent)

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit functionality.

Types of Cookies We Use:

  • Essential Cookies: Required for basic platform functionality
  • Preference Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how you use the platform
  • Marketing Cookies: Track your interactions for advertising purposes

8. Third-Party Services

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.

Third-party services we may use include:

  • Payment Processing: M-Pesa, banks
  • Analytics: Google Analytics, Facebook Pixel
  • Communication: Email service providers, WhatsApp
  • Video Hosting: YouTube, Vimeo
  • Social Media: Facebook, Instagram, Twitter

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

9.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a structured, commonly used format.

9.2 Rectification

You have the right to request correction of inaccurate or incomplete information.

9.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations).

9.4 Objection and Restriction

You have the right to object to or request restriction of certain processing activities.

9.5 Withdraw Consent

If processing is based on consent, you have the right to withdraw your consent at any time.

9.6 Lodge Complaint

You have the right to lodge a complaint with a data protection authority.

To exercise your rights: Contact us at contact@elixirdigital.academy with your request. We will respond within 30 days.

10. Children's Privacy

Our Platform is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for certain countries
  • Data processing agreements with service providers

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification for significant changes

Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: contact@elixirdigital.academy
  • Phone: 0706394035
  • Address: Nairobi, Kenya
  • WhatsApp: Chat with us on WhatsApp

© 2024 Elixir Digital Academy. All rights reserved.